Terminal_Support
Direct communication protocol with the lab's technical core.
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Response Time
Our team reviews messages Monday through Friday, from 9:00 to 18:00 (CET).
How do I install a Lab plugin?
Download the .streamDeckPlugin file from your account or purchase email. Double-click the file and the Stream Deck software will install it automatically. Restart the software if it doesn't appear immediately.
Do you offer refunds?
Yes, we offer a 14-day no-questions-asked money-back guarantee. If you're not satisfied with your purchase, contact support and we'll process a full refund.
Do plugins work on Mac and Windows?
Most of our plugins are cross-platform and work on both Windows 10/11 and macOS 12+. Check the specific requirements on each plugin's page.
How do I update my plugins?
Updates are notified by email and in the Stream Deck software. You can also visit your account to download the latest version. Minor updates are free.
Can I use a plugin on multiple devices?
Each license allows use on up to 2 personal devices of the same user. For commercial use or more devices, contact us for extended licenses.
What do I do if a plugin doesn't work?
First, make sure you have the latest version of the Stream Deck software and the plugin. Restart both. If the problem persists, check our troubleshooting guide or contact technical support.